Thank you for choosing www.campridgecart.com. We want every customer to be satisfied with their purchase. If you are not happy with your order, please review our return and refund policy below.
Return Period
Customers may submit a return request within 30 days of receiving their items.
Before initiating a return, please contact us via www.campridgecart.com with your order details and the reason for the return so we can assist you.
Return Conditions
To ensure a smooth return process, items must meet the following conditions:
The item must remain unused; The item must be in its original packaging with all accessories intact; The item must be free from damage caused by misuse, modification, or improper handling; The return must be confirmed by us.
Items damaged due to normal wear and tear, incorrect operation, or human error may not be eligible for return.
Return Process
Contact our customer service team to submit a return request; Provide your order number and relevant product information; Wait for our return confirmation and instructions; Ship the item back according to the provided instructions; We will process the refund after receiving and inspecting the returned item.
Items shipped back without prior confirmation may not be processed successfully.
Refund Information
We will arrange the refund once the returned item has been inspected and confirmed to meet the requirements.
Refunds are typically initiated within 3 business days of processing; the actual time it takes for funds to appear in your account may vary depending on your payment method and bank processing times.
Refund amounts are generally based on the actual price paid; decisions regarding the refund of original shipping costs will be made based on specific circumstances and applicable policies.
Damaged Items or Incorrect Orders
If you receive an item with quality issues, damage from shipping, or an item that does not match your order, please contact us promptly with relevant photos or information, and we will assist in resolving the issue based on the situation.
Return Shipping Costs
Unless the return is due to a quality issue or an incorrect item being shipped, the customer is generally responsible for any shipping costs associated with the return.
Thank you for your understanding and support; we are committed to providing an excellent shopping experience for our customers.
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